An Outcome Based Approach
To Performance, Teamwork and Wellbeing
Most teams aren’t struggling because they lack talent; they are struggling because they are operating within a reactive framework where results are quietly compromised.
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Fear is high.
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Too much energy is spent responding to pressure rather than achieving outcomes.
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People are scared to step up.
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Confidence, trust and commitment are low.
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Blame is high.
Nothing is technically broken but there are unseen reactive costs. - lost opportunities, lack of drive, too many mistakes and errors.
The Cost of Reactivity
The cost of reactivity can be measured in business terms by:
Lost Productive Time
How much time is being spent:
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On work that doesn't contribute to the main desired outcomes of the business?
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In meetings to resolve issues?
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​Decision Delay Costs
Reactive teams often delay decisions.
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What decisions are taking a long time in your business?
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What is that costing you in real terms?
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Wrong Direction Costs
Without a clear outcome based approach, direction gets scattered.
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What directions are following a path that doesn't achieve desired outcomes?
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What is the cost of this in terms of lost income or extra costs?
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Quality and Error Costs
Reactivity lowers quality
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What are the current costs of returns, complaints and write-offs?
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How much customer support time is caused by errors?
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People Costs
This is where it can get expensive
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How many sick days due to stress?
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What is the staff turnover?
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Opportunity Costs
The hardest, yet most powerful number
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What did we not build, launch or improve this year?
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How much did that cost us?
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The Creative Gain
From a change in approach and culture, it is possible to significantly reduce reactive costs and achieve creative gains:
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Two simple questions -
If you reclaimed just 15% of your above, what would that be worth to you?
If you had a culture​ where -
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Objectives are clear and obvious
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Ideas are welcomed early from all team members.
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Failure is seen as nothing more than feedback.
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Leadership is vibrant throughout the organisation.
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Training and support are natural.
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Would that translate into a creative gain?​​
Insight Approach
Our approach to helping you achieve a Creative Gain is grounded in three distinct pillars that ensure that change is not just felt, but sustained.
1. Real Experience
In order to create a change, some sort of an insight or "Eureka Moment" is required, which is why we use our beautiful Hampshire farm and carefully design experiential activities to properly extract people from their normal way of thinking to see things differently.
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2. The Language of Outcomes
In order to get beyond problems:
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We help your team learn about a hierarchy of outcomes.
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We move from the language of "obstacles" to the language of "preferred outcomes."
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We assess and structure conflicting outcomes to align to common desired goals.
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This shift immediately changes how people perceive challenges and identifies solutions. Highly effective for all communication - leadership, negotiation, influence and clarity.
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However, it is nuanced. Get it wrong and stress goes through the roof. Get it right - a relaxed and focused route ensues.
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3. A Supportive Structure
A shift only lasts if there is a structure to hold it.
Through Momentum Coaching and Consultancy, we help you build the "scaffolding" (rituals, meeting structures, and communication loops) that makes the outcome approach the obvious path in your business and coaching to keep individuals returning to their creative state, even in a high-pressure work environment.​​